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Online Services

contact your doctors online and get a response by the end of the next working day

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

GP online services

 The service is free. Everyone who is registered with a GP can have access to their practice's online services.

 

How can I start using GP online services?

To sign up for online services:

1. Please come to reception and tell us that you would like to start using online services

2. A member of the practice will then ask you to fill in a short form

3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record 

4. Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in

alternatively you can download the NHS App to your smartphone/table for more information visit

NHS APP patient info page

 

 

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details

Have Your Say

contact your doctors online and get a response by the end of the next working day

Welcome to Ripple Road Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

Our team has expertise in:

Dermatology

 

Child Health

 

Obstetrics

 General Medicine

Family Planning

 Chest Disease

Psychiatry

 Yellow Fever

Diabetes

 

The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

COVID-19 INFORMATION & ADVICE 

(including how to get tested)

please click on the link below

NHS CORONAVIRUS INFO PAGE

 

If you wish to speak to/see a GP for any other reason, please ring the surgery and you will be booked for a telephone consultation with a GP for initial assessment , you can also contact the surgery via the E-consult service

 

Please do not enter the surgery unless you have a confirmed face to face appointment or have been asked to attend.

Please use the intercom on arrival

If you are asked to attend the surgery, please wear a face covering or mask.

Please where possible attend alone unless you require the support of a carer or relative.

There will be no walk-in blood tests or BP checks at present.

We thank you for your understanding and co-operation during this time.

 

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HOW WE USE YOUR INFORMATION

 

  • WE COLLECT AND HOLD DATA ABOUT YOU FOR THE PURPOSES OF PROVIDING SAFE AND EFFECTIVE HEALTHCARE
  • YOUR INFORMATION MAY BE SHARED WITH OUR PARTNER ORGANISATIONS TO AUDIT SERVICES AND HELP PROVIDE YOU WITH BETTER CARE
  • INFORMATION SHARING IS SUBJECT TO STRICT AGREEMENTS ON HOW IT IS USED
  • WE WILL ONLY SHARE YOUR INFORMATION OUTSIDE OF OUR PARTNER ORGANISATIONS WITH YOUR CONSENT*
  • IF YOU ARE HAPPY WITH HOW WE USE YOUR INFORMATION YOU DO NOT NEED TO DO ANYTHING
  • IF YOU DO NOT WANT YOUR INFORMATION TO BE USED FOR ANY PURPOSE BEYOND PROVIDING YOUR CARE PLEASE LET US KNOW SO WE CAN CODE YOUR RECORD APPROPRIATELY
  • YOU CAN OBJECT TO SHARING INFORMATION WITH OTHER HEALTH CARE PROVIDERS BUT IF THIS LIMITS YOUR TREATMENT OPTIONS WE WILL TELL YOU
  • OUR GUIDING PRINCIPLE IS THAT WE ARE HOLDING YOUR INFORMATION IN THE STRICTEST CONFIDENCE

*Unless the health & safety of others is at risk, the law requires it or it is required to carry out a statutory function

 

For more information on who are our partner organisations and how your data is used please ask for a fact sheet from reception.

General Practice Transparency Notice for GPES Data for Pandemic Planning and Research (COVID-19)

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.

The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England. 

Our legal basis for sharing data with NHS Digital

NHS Digital has been legally directed to collect and analyse patient data from all GP practices in England to support the coronavirus response for the duration of the outbreak. NHS Digital will become the controller under the General Data Protection Regulation 2016 (GDPR) of the personal data collected and analysed jointly with the Secretary of State for Health and Social Care, who has directed NHS Digital to collect and analyse this data under the COVID-19 Public Health Directions 2020 (COVID-19 Direction).

All GP practices in England are legally required to share data with NHS Digital for this purpose under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

Under GDPR our legal basis for sharing this personal data with NHS Digital is Article 6(1)(c) - legal obligation. Our legal basis for sharing personal data relating to health, is Article 9(2)(g) – substantial public interest, for the purposes of NHS Digital exercising its statutory functions under the COVID-19 Direction.

The type of personal data we are sharing with NHS Digital

The data being shared with NHS Digital will include information about patients who are currently registered with a GP practice or who have a date of death on or after 1 November 2019 whose record contains coded information relevant to coronavirus planning and research. The data contains NHS Number, postcode, address, surname, forename, sex, ethnicity, date of birth and date of death for those patients. It will also include coded health data which is held in your GP record such as details of:

  • diagnoses and findings
  • medications and other prescribed items
  • investigations, tests and results
  • treatments and outcomes
  • vaccinations and immunisations

How NHS Digital will use and share your data

NHS Digital will analyse the data they collect and securely and lawfully share data with other appropriate organisations, including health and care organisations, bodies engaged in disease surveillance and research organisations for coronavirus response purposes only. These purposes include protecting public health, planning and providing health, social care and public services, identifying coronavirus trends and risks to public health, monitoring and managing the outbreak and carrying out of vital coronavirus research and clinical trials. The British Medical Association, the Royal College of General Practitioners and the National Data Guardian are all supportive of this initiative.

NHS Digital has various legal powers to share data for purposes relating to the coronavirus response. It is also required to share data in certain circumstances set out in the COVID-19 Direction and to share confidential patient information to support the response under a legal notice issued to it by the Secretary of State under the Health Service (Control of Patient Information) Regulations 2002 (COPI Regulations).

Legal notices under the COPI Regulations have also been issued to other health and social care organisations requiring those organisations to process and share confidential patient information to respond to the coronavirus outbreak. Any information used or shared during the outbreak under these legal notices or the COPI Regulations will be limited to the period of the outbreak unless there is another legal basis for organisations to continue to use the information. 

Data which is shared by NHS Digital will be subject to robust rules relating to privacy, security and confidentiality and only the minimum amount of data necessary to achieve the coronavirus purpose will be shared. Organisations using your data will also need to have a clear legal basis to do so and will enter into a data sharing agreement with NHS Digital. Information about the data that NHS Digital shares, including who with and for what purpose will be published in the NHS Digital data release register.

For more information about how NHS Digital will use your data please see the NHS Digital Transparency Notice for GP Data for Pandemic Planning and Research (COVID-19).

National Data Opt-Out

The application of the National Data Opt-Out to information shared by NHS Digital will be considered on a case by case basis and may or may not apply depending on the specific purposes for which the data is to be used. This is because during this period of emergency, the National Data Opt-Out will not generally apply where data is used to support the coronavirus outbreak, due to the public interest and legal requirements to share information.

Your rights over your personal data

To read more about the health and care information NHS Digital collects, its legal basis for collecting this information and what choices and rights you have in relation to the processing by NHS Digital of your personal data, see:

  ALSO visit  https://www.eastlondonhcp.nhs.uk/aboutus/fair-processing-and-gdpr.htm for more information on sharing of information about between our local NHS and social care organisations who provide direct care to patients

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Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Access

We have automatic front door access suitable for wheelchairs. Disabled toilets are provided in the waiting room as well as a lift to provide access to upper levels.

(Site updated 29/09/2020)

Contact Details

Ripple Road Medical Centre

Contact Telephone

0208 9113777
111
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