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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

GP online services

 The service is free. Everyone who is registered with a GP can have access to their practice's online services.

 

How can I start using GP online services?

To sign up for online services:

1. Please come to reception and tell us that you would like to start using online services

2. A member of the practice will then ask you to fill in a short form

3. You will have to provide photo ID and proof of address. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record 

4. Once you have signed up, you will receive a letter with your unique username and password and a link to where you can log in

alternatively you can download the NHS App to your smartphone/table for more information visit

NHS APP patient info page

 

 

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details

Have Your Say

Welcome to Ripple Road Medical Centre

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues.

Our team has expertise in:

Dermatology

 

Child Health

 

Obstetrics

 General Medicine

Family Planning

 Chest Disease

Psychiatry

 Yellow Fever

Diabetes

 

The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

THE UK HAS MOVED FROM THE CONTAINMENT PHASE TO THE DELAY PHASE OF MANAGING THE COVID-19 PANDEMIC

If you have either

- A HIGH TEMPERATURE - OVER 37.8

OR

- A NEW CONTINUOUS COUGH

 

Then please stay at home and self isolate for 7 days.

 

If you feel you cannot cope with your symptoms at home or your condition gets worse or your symptoms do not get better after 7 days PLEASE USE THE NHS 111 ONLINE CORONAVIRUS SERVICE . NHS 111 ONLINE CORONAVIRUS

 

Please only call 111 if you cannot get help online. Any appropriate support will be provided by the 111 service and we will not be able to see you in the practice or provide advice over the phone.

 

IF you wish to speak to/see a GP for any other reason, please ring the surgery and you will be booked for a telephone consultation with a GP for initial assessment.

Please do not enter the surgery unless you have a confirmed face to face appointment,

There will be no walk-in blood tests or BP checks at present.

We thank you for your understanding and co-operation during this time.

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HOW WE USE YOUR INFORMATION

 

  • WE COLLECT AND HOLD DATA ABOUT YOU FOR THE PURPOSES OF PROVIDING SAFE AND EFFECTIVE HEALTHCARE
  • YOUR INFORMATION MAY BE SHARED WITH OUR PARTNER ORGANISATIONS TO AUDIT SERVICES AND HELP PROVIDE YOU WITH BETTER CARE
  • INFORMATION SHARING IS SUBJECT TO STRICT AGREEMENTS ON HOW IT IS USED
  • WE WILL ONLY SHARE YOUR INFORMATION OUTSIDE OF OUR PARTNER ORGANISATIONS WITH YOUR CONSENT*
  • IF YOU ARE HAPPY WITH HOW WE USE YOUR INFORMATION YOU DO NOT NEED TO DO ANYTHING
  • IF YOU DO NOT WANT YOUR INFORMATION TO BE USED FOR ANY PURPOSE BEYOND PROVIDING YOUR CARE PLEASE LET US KNOW SO WE CAN CODE YOUR RECORD APPROPRIATELY
  • YOU CAN OBJECT TO SHARING INFORMATION WITH OTHER HEALTH CARE PROVIDERS BUT IF THIS LIMITS YOUR TREATMENT OPTIONS WE WILL TELL YOU
  • OUR GUIDING PRINCIPLE IS THAT WE ARE HOLDING YOUR INFORMATION IN THE STRICTEST CONFIDENCE

*Unless the health & safety of others is at risk, the law requires it or it is required to carry out a statutory function

 

For more information on who are our partner organisations and how your data is used please ask for a fact sheet from reception.

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Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Access

We have automatic front door access suitable for wheelchairs. Disabled toilets are provided in the waiting room as well as a lift to provide access to upper levels.

(Site updated 19/03/2020)

Contact Details

Ripple Road Medical Centre

Contact Telephone

0208 9113777
111
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website